The Customer 360 - auto form contains all essential information about the customer and prospects while empowering the sales representative to build strong relationships with the customer. Also, this data helps the representative start intentional conversations with the customer based on stored data and preferences.
The B2C portal shows different parameters that lead to customer interactions. It includes car configuration, inventory browsing, forums, community data, and scheduling test drives.
When you connect the system with Dynamics 365 Marketing, it will start showcasing the inbound lead data. Check out the below image that fetches the data based on customer activity. Based on the numbers, it will show you the score of Predictive Lead Scoring and a log of customer activity.
You can easily embed the Power BI dashboard in Dynamics 365 Automotive Accelerator to get real-time insights. This helps the representative get the data on the total remaining inventory, available stocks, list price by model, and further details.