Microsoft
Dynamics CRM
Improve & Drive Surpassing Customer Experience with Microsoft Dynamics CRM
What Is Microsoft Dynamics CRM?
Microsoft Dynamics CRM (currently known as Dynamics 365 Customer Engagement) is a customer relationship management software which enables businesses to streamline their processes from sales & marketing to service divisions to customers and delivery. Implementing Microsoft's CRM solution can help brands to strengthen their customer relationship as well as support customer retention. Enterprises can bring process automation and data centralization that enables transformation throughout the organizational flow. And now, with the integration of the AI-powered assistant called Copilot, managing processes with Dynamics 365 CRM has become easier than ever.
Why Choose Microsoft Dynamics CRM?
If you want to enable sales & service automation, efficiently connect & engage customers, and improve your customer anticipations, choose a Microsoft Dynamics CRM solution. With the help of Dynamics CRM, you can leverage Copilot powered AI efficiency and IoT connected data-driven practices, streamline your enterprise practices, build & sustain customer relationships, increase productivity, and impact your revenue model.
With the help of Dynamics CRM, you can seamlessly align your sales & marketing, improve team collaboration, and ensure the success of your digital campaigns. Moreover, you can automate data, streamline tasks, understand your customers’ behavior, elevate sales level, and bring transparency in your entire sales process with real-time efficiency to maximize your growth potential.
Microsoft Dynamics CRM Benefits
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Microsoft Dynamics CRM Applications
Dynamics 365 for Sales
Maximize your sales capabilities by bringing transparency and efficiency throughout your sales practices. Engage with your customers wherever they are in real-time, build sustainable customer relationships to impact or accelerate your sales. Streamline your sales data, collaborate with your team seamlessly, and empower your workforce to adapt quickly. Besides, with out-of-the-box Copilot integration, you can speed up various processes like record summarisation, meeting preparation, email assistance, and more.
Dynamics 365 for Customer Service
Support your customers with real-time efficiency and serve them with a personalized experience. Empower your team to collaborate and drive optimal experiences with highly embedded tools to respond to your customers. Proactively manage your customers' issues and fix them leveraging AI insights by Microsoft Copilot & IoT connected devices as well as provide optimal support to your customers. Copilot in Dynamics 365 Customer Service helps with rapid response generation, case summarisation, and virtual agent creation, among several other tasks.
Dynamics 365 for Customer Insights – Journeys
Dynamics 365 Customer Insights – Journeys, previously known as Microsoft Dynamics Marketing, enables your marketing team to easily plan and execute campaigns using the power of Excel and Power BI. With this tool, you can measure campaign performance across channels from start to finish, engage customers one-to-one, build your sales pipeline, and demonstrate the impact of your marketing investments in real-time. This tool is essential for any marketing team that wants to bring their vision to life and see the results of their efforts in an easy-to-understand format. Besides, the powerful integration of Copilot empowers your professionals with capabilities like real-time campaign development, segment creation, lead qualification, and profile summarization
Dynamics 365 Field Service
An all-inclusive solution, Dynamics 365 Field Service is a powerful Microsoft Dynamics CRM that simplifies field service operations, increasing productivity and customer happiness. It has tools like scheduling, resource management, and real-time communication. Thanks to its IoT integration, predictive maintenance, and mobile capabilities, field professionals can provide proactive, efficient service at any time and place. Besides, built-in Copilot capabilities help your workforce with scheduling optimization, knowledge base access, and customer interaction insights.
Why should you choose Dynamics Square as your Growth Partner?
With years of expertise and comprehensive experience, our Dynamics 365 CRM consultants are available to offer you after sales services regardless of the complexity. Being a trusted partner of 350+ global clients, we can help you with Dynamics 365 implementation, upgrade, and support services.
Dynamics Square has been in the market for more than 12 years and pretty much knows what businesses want to manage customers along with generating maximum revenue.
Have you got questions about Microsoft Dynamics CRM?
Click through to our FAQ for the best answers!
Microsoft Dynamics CRM (Customer Relationship Management) is a powerful application capable of managing and streamlining customer relationships, tracking marketing campaigns, measuring sales, managing leads, and providing a seamless experience to deliver action-oriented decisions.
Microsoft Dynamics 365 is an all-in-one solution for all business needs, whether CRM or ERP (Enterprise Relationship Management). It contains 12 applications of ERP and CRM software that aid businesses in rapid growth and scalability.
Four applications are available under Dynamics 365 CRM, i.e., Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and Microsoft D365 Project Service Automation. A user can get a 30-day free license to use all the features and understand the functions better before purchasing it.
Dynamics CRM covers various areas of marketing and helps with business sales and customer retention. The top three regions of D365 CRM include Sales, Marketing, and Service. This is a complete application for overall sales and service management.
Microsoft is very conscious of updating the features and capabilities of an existing application to deal with modern ways of business. Formerly, the CRM solution by Microsoft was known as Dynamics CRM, but after a significant update, it has evolved into Microsoft Dynamics 365 CRM.
MS D365 CRM can work on web and mobile platforms with cloud deployment. Users can manage and supervise the sales process from anywhere and anytime using an internet connection.
Microsoft Dynamics CRM offers two deployment options to all on-premises and cloud users. The cloud deployment provides CRM online using Microsoft Azure (Microsoft's cloud storage service), where users can deploy the servers online and access the data in real-time.
Yes, it supports customizations per specific business requirements of the organization. You will need the right Dynamics 365 implementation partner to successfully implement the application without errors.
Yes, this application does support native and third-party integrations. You can easily integrate Excel and Outlook apps to make the workflow smoother. If you need any integration as per your business type, you can contact Dynamics Square.
Dynamics 365 CRM is a flexible tool that can be customized based on specific business requirements and industry types. Being adaptive, it provides seamless features to all businesses, irrespective of their industry. Generally, growing industries opt for this powerful application as the performance can be increased or decreased using the cloud anytime.
All applications per their specific industry type are available in Microsoft Marketplace. You can easily search for and implement them to boost your business operations.
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