Connect your sales team and system and enable an omnichannel experience to your customers.
With Dynamics 365 for Sales, improve your customer engagement, predict your sales pipeline, and accelerate your sales flow by leveraging in-depth AI-based sales insights to generate maximized revenue.
Engage and serve customers in real-time, acquire more customer base, provide AI-based personalized experience to your customers by leveraging a unified and quickly adaptable user platform i.e., Dynamics 365 Marketing module of the Dynamics 365 Customer Engagement package.
Facilitate your customers with self-service options, improve your customer engagement level, empower your support agents to quickly resolve customer issues using AI-powered insights, optimize service operations, proactively monitor & fix device issues by combining them with IoT solutions.
Drive connected service experience, uplift your employees' effectiveness, and optimize your services operations all through Dynamics 365 Field Service module.
Leverage real-time actionable insights, ensure productive remote services in real-time, and generate customer trust and loyalty.
Store, access, and streamline your customers' data using Dynamics 365 Customer Engagement. Know what's happening in your sales, marketing, services, and project operation team in real-time to make informed decisions and serve your customers before they could even realize the issue. Through this, you can build improved customer relationships to drive growth and efficiency.
Dynamics 365 Customer Engagement apps, when deployed on a cloud network, enable enterprises to access and leverage their customers' data from anywhere using any device. It helps to proactively track your customer issues, serve them in real-time by empowering your employees and field executives with the required tools and capabilities.
Leverage data analytics capabilities to analyze your customer data to serve better. Gain predictive sales & marketing insights to proactively make informed decisions. Predict your project service pipeline, optimize resources, drive project service automation, and ensure successful client or customer delivery as anticipated.
Implementing Dynamics 365 Customer Engagement Plan can help enterprises to understand their customers and serve them a personalized solution whenever and wherever they are in need. With built-in business intelligence, enterprises can ensure seamless customer support, quick solutions to their customers, and can drive successful customer-driven campaigns.
Centralize your sales, customers/clients, or project data to make real-time and improved decisions. Streamline and access your processes in real-time while ensuring seamless remote services and strengthening your employee's capability with highly efficient and productive tools.
Efficiently engage your customers via customer-preferred communicating channels through AI-based recommendations and ensure seamless interactions across sales, marketing, and services. Proactively serve your customers via connected people, devices, and processes all through Dynamics 365 Customer Engagement modules.
Centralize your customers, sales, marketing, and services data to streamline, track, and manage your processes in real-time leveraging a single unified dashboard. Increase your employees' efficiency with integrated data and assist your remote team in proactively serving customers to attain profitability.
With the built-in business intelligence of Dynamics 365 CE, gain real-time insights to empower your support team, marketing people, and sales individuals with process clarity and decision-making capability to make a strategic yet productive decision in real-time without ensuring a single delay.
Dynamics 365 Customer Engagement Apps help to empower your service agents to quickly solve customer issues, keep track of your sales pipeline, plan capacity, streamline your supply chain, and improve your sales practices to close more deals faster and generate more improved revenue.
Dynamics 365 CE, formerly known as Dynamics 365 CRM, is a complete set of applications essential to building a strong relationship with customers. It is a complete package capable of streamlining the entire CRM requirements of a business.
D365 CE is a complete package of CRM applications, whereas D365 Sales is one such application from the package. Dynamics 365 CE can empower you to streamline sales, enhance the customer experience, and drive maximum results, whereas D365 Sales specifically focuses on capturing more clients and increasing sales.
Dynamics 365 CE contains four applications that include Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Service, and Dynamics 365 Field Service. Based on requirements, a business can implement any solution or a combination of more than one.
D365 CE is very essential to streamline, manage, and control all customer relationship requirements for a business. It can be customised to match the business requirements to drive effective customer engagement with proven results.
There are numerous benefits to D365 CE that can help you achieve higher sales numbers while offering great customer service. It empowers businesses to drive customer-centric campaigns, lowers sales and marketing efforts, and offers efficient results.