Microsoft Dynamics 365
Customer Engagement

Drive your sales higher, provide excellent customer service and improve your marketing capabilities by Dynamics 365 CE

D365 customer engagement

What Is Dynamics 365 Customer Engagement?

Dynamics 365 customer engagement (formerly known as Microsoft Dynamics CRM) refers to the complete customer-driven package comprising modules like sales, customer service, marketing, field service, and project service automation. This combined package helps enterprises to manage, drive, and support their end-to-end customer-related practices to maximize return on investment and drive efficiency.

Comes with flexible deployment options, Dynamics 365 Customer Engagement can be deployed either on-premises, on-cloud, or Hybrid. By implementing Dynamics 365 CE (Customer Engagement), enterprises can extend their business capabilities, drive customer-oriented practices, and can ensure improved agility that helps to drive growth and scalability in the long run.

Get Started With Dynamics 365 Customer Engagement

Why choose Dynamics Square as your Dynamics 365 Customer Engagement Implementation Partner?

Level up your customer engagement, enhance your sales & marketing capabilities, and drive highly productive and efficient results with our Dynamics 365 Customer Engagement plans.

Dynamics Square can configure your system to strategically manage your clients or customers, centralize your customers’ data, and streamline your sales practice to drive efficient and profitability-driven results.

With Microsoft Dynamics 365 Customer Engagement, we enable enterprises to strengthen their client/customer relationship, empower their sales & marketing team with built-in intelligence to ensure data analysis, and effectively carry out campaign management.


Planning to Implement Dynamics CE?

Ask our experts how Dynamics 365 Customer Engagement can help to improve and support your customer-driven practices.

Dynamics 365 Customer
Engagement Apps

Dynamics 365 Customer Engagement apps are a complete package of related app services that helps enterprises to streamline their sales, improve their customer experience, drive effective marketing campaigns, improve field service level, and enable project service automation to acquire success and drive maximized results.

Dynamics 365 Sales

Dynamics 365 Sales

Connect your sales team and system and enable an omnichannel experience to your customers.

With Dynamics 365 for Sales, improve your customer engagement, predict your sales pipeline, and accelerate your sales flow by leveraging in-depth AI-based sales insights to generate maximized revenue.

Dynamics 365 Marketing

Engage and serve customers in real-time, acquire more customer base, provide AI-based personalized experience to your customers by leveraging a unified and quickly adaptable user platform i.e., Dynamics 365 Marketing module of the Dynamics 365 Customer Engagement package.

Dynamics 365 Marketing
Dynamics 365 Customer Service

Dynamics 365 Customer Service

Facilitate your customers with self-service options, improve your customer engagement level, empower your support agents to quickly resolve customer issues using AI-powered insights, optimize service operations, proactively monitor & fix device issues by combining them with IoT solutions.

Dynamics 365 Field Service

Drive connected service experience, uplift your employees' effectiveness, and optimize your services operations all through Dynamics 365 Field Service module.

Leverage real-time actionable insights, ensure productive remote services in real-time, and generate customer trust and loyalty.

Dynamics 365 Field Service

How Dynamics 365 Customer Engagement Apps Can Boost Your Customer Engagement


Build Customer Relationships

Store, access, and streamline your customers' data using Dynamics 365 Customer Engagement. Know what's happening in your sales, marketing, services, and project operation team in real-time to make informed decisions and serve your customers before they could even realize the issue. Through this, you can build improved customer relationships to drive growth and efficiency.


Remain Productive

Dynamics 365 Customer Engagement apps, when deployed on a cloud network, enable enterprises to access and leverage their customers' data from anywhere using any device. It helps to proactively track your customer issues, serve them in real-time by empowering your employees and field executives with the required tools and capabilities.


Drive Predictive Approach

Leverage data analytics capabilities to analyze your customer data to serve better. Gain predictive sales & marketing insights to proactively make informed decisions. Predict your project service pipeline, optimize resources, drive project service automation, and ensure successful client or customer delivery as anticipated.


Drive Personalized Experienced

Implementing Dynamics 365 Customer Engagement Plan can help enterprises to understand their customers and serve them a personalized solution whenever and wherever they are in need. With built-in business intelligence, enterprises can ensure seamless customer support, quick solutions to their customers, and can drive successful customer-driven campaigns.

Drive Growth and Scalability Through
Microsoft Dynamics 365 CE

To compete in the market and outreach in your desired marketplace requires implementing the right customer relationship management solution. Implementing Dynamics 365 Customer Engagement Plan can help you to improve your overall customer relationship management experience.

Centralize your sales, customers/clients, or project data to make real-time and improved decisions. Streamline and access your processes in real-time while ensuring seamless remote services and strengthening your employee's capability with highly efficient and productive tools.

Efficiently engage your customers via customer-preferred communicating channels through AI-based recommendations and ensure seamless interactions across sales, marketing, and services. Proactively serve your customers via connected people, devices, and processes all through Dynamics 365 Customer Engagement modules.

Centralize your customers, sales, marketing, and services data to streamline, track, and manage your processes in real-time leveraging a single unified dashboard. Increase your employees' efficiency with integrated data and assist your remote team in proactively serving customers to attain profitability.

With the built-in business intelligence of Dynamics 365 CE, gain real-time insights to empower your support team, marketing people, and sales individuals with process clarity and decision-making capability to make a strategic yet productive decision in real-time without ensuring a single delay.

Dynamics 365 Customer Engagement Apps help to empower your service agents to quickly solve customer issues, keep track of your sales pipeline, plan capacity, streamline your supply chain, and improve your sales practices to close more deals faster and generate more improved revenue.

Have you got questions about Microsoft Dynamics 365 Customer Engagement?

Click through to our FAQ for the best answers!

Dynamics 365 CE, formerly known as Dynamics 365 CRM, is a complete set of applications essential to building a strong relationship with customers. It is a complete package capable of streamlining the entire CRM requirements of a business.

D365 CE is a complete package of CRM applications, whereas D365 Sales is one such application from the package. Dynamics 365 CE can empower you to streamline sales, enhance the customer experience, and drive maximum results, whereas D365 Sales specifically focuses on capturing more clients and increasing sales.

Dynamics 365 CE contains four applications that include Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Service, and Dynamics 365 Field Service. Based on requirements, a business can implement any solution or a combination of more than one.

D365 CE is very essential to streamline, manage, and control all customer relationship requirements for a business. It can be customised to match the business requirements to drive effective customer engagement with proven results.

There are numerous benefits to D365 CE that can help you achieve higher sales numbers while offering great customer service. It empowers businesses to drive customer-centric campaigns, lowers sales and marketing efforts, and offers efficient results.

Book a Free Consultation

See How Dynamics Square Can Help Transform Your Business With Microsoft Business Applications.