Dynamics 365
Field Service

Streamline Your Field Operations & Optimize Your Resources Leveraging Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service

What is dynamics 365
Field Service?

Stimulate your field services, improve your customer engagement, and encourage your workforce collaboration by enabling them with the right information at right time. Empower your field executives with real-time data insights and enable them to make instant decisions to drive improved customer experience impacting your overall scalable growth. Here are the key capabilities of Dynamics 365 Field Service:

Identify your customer requirement and provide instant technician support at the customer location. Empower your field executives to complete more service calls and fix more customer issues.

Schedule visits suited to customer convenience and assign right task to the right technician. Enable your field executives to stay updated with schedule changes to efficiently navigate through.

Addressing your specific business needs, you can integrate your Dynamics 365 Field Service with any of Microsoft's products or services to enrich your capabilities and maximize efficiency.

Empower your field technicians with actual and real-time information about customer issues, customer schedules, and routes as well as enable them to update customers with the status of the service calls.

Microsoft Dynamics 365 Field Service Features

How Dynamics 365 Field Service Helps to Boost Your Field Service Performance

Create & Manage
Work Orders

Create and manage orders at customer locations. Identify their requirement and instantly support them by leveraging real-time customer data and updates.

Resource Scheduling

Manage resources and required equipment to fulfill customer service, get notified for on-site appointments, and manage service scheduling.

Field Service

Drive improved connected field service experience by enabling collaboration between field service technicians, customers, and stakeholders.

Key Reporting
& Analytics

With AI-enabled insights and key customer data, access and manage work orders, scheduling activities, and drive engagement with customers.

Dynamics 365 Field Service

Enhance your field service experience and strengthen communication between executives through D365 Field Service implementation.



Empower your field executives and improve field service experience by implementing D365 Field Service.

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Drive continuity in your processes and ensure continuous growth through our optimal support services.

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Accelerate your processes by upgrading your current system capabilities with D365 Field Service.

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Get optimum D365 field service suited to your customised business needs.

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Dynamics 365 Field Service Pricing

Optimise resources, furnish omni-channel experience, and empower your executives to provide superior customer experience through implementing Dynamics 365 Field Service.

Dynamics 365 Field Service

£78.10Per-User/Per Month
  • Resolve service issues the first time, every time.

Maximize your business potentials

Drive new business challenges by implementing Dynamics 365 Field Service

Have you got
questions about Field Service?

Click through to our FAQ for the best answers!

Microsoft Dynamics 365 Field Service is designed to manage your end-to-end field service practices while saving time, cost, and efforts. It helps to improve and deliver onsite services to your customers to their locations. It empowers your field executives to work collaboratively leveraging onsite experience to fix customer issues in a seamless manner.

Here are the features involved in Microsoft Field Service:
  • Create and manage work orders seamlessly at customers’ locations. By making effective use of scheduling and dispatch tools, manage your resources and equipment to improve your customer service, and optimize service schedules.
  • Enhance communication and improve collaboration among customer service agents, field technicians, dispatchers, customers, and other stakeholders. Manage schedule change and service work in real-time.
  • Manage your assets and enable preventive maintenance, stay updated with customer history and service status. Connect and engage them to deliver seamless field service with real-time efficiency.
  • Seamlessly manage your stock levels, purchase order fulfillment, and product returns. Generate customer invoices, track resources, and more with Microsoft 365 Field Service Automation.
  • Develop key analytics and reports related to work order management, customer interactions & engagement, and other scheduling activities.

Yes, Dynamics 365 Field Service is available for on-premises installations. Users can enjoy both the cloud and on-premises installations according to their specific data-driven needs and data-privacy concerns.

To configure Microsoft Dynamics 365 Field Service automation for your field workforce, contact Dynamics Square. Our experts can help in implementing Dynamics 365 Field Service for your on-premises systems.

Dynamics 365 Field Service can be installed whether for desktop browser, mobile, or tab devices. The installation process can take up to 30 minutes.

All you need to go through your Microsoft 365 ‘Admin Center’ then, select ‘Billing’, then click on ‘Purchase Services’, and then Select Dynamics 365 Field Service to buy your plan.

Once, your installation process gets completed, you will see your apps will appear on your screen – ‘Field Service’ and ‘Field Service Mobile’.

now, configure and set up your app for your frontline workers so as they can create, schedule, access, and complete work orders when they are in the field.

Microsoft Field Service Management solution is designed to ensure smart scheduling and resource management using mobile devices while being in the field. Field Service mobile app empowers field executives or technicians to seamlessly access the information they need at customer location so as they can effortlessly and quickly complete the work orders.

D365 Field Service helps your workforce to effectively communicate and collaborate with other co-workers and connect, engage, and serve improved experiences to the customers. Users can leverage this app to ensure work smarter from work order fulfilment to resource scheduling, seamless communication & collaboration to asset management, preventive maintenance to inventory management, and effortless billing to accurate analytics & reporting.

Yes, users can use the Field Service app whether online or offline as this app gets synchronized automatically whenever the new things or data gets updated or uploaded. Thus, if you are lacking with internet connection at any place, you can simply tap the offline option. While working offline, the information you use gets downloaded to your device only.

Users can buy the Field Service app at £78.10 per user/per month applicable for First Dynamics 365 app. Further, 'Subsequent Qualifying Dynamics 365 App', users are required to pay £15.10 per user/per month.

To avail of more information for Microsoft Field Service Management licensing, connect with the experts at Dynamics Square.

D365 Field Service offers a multitude of key capabilities to improve, automate, and streamline your field service operations:

  • Work Orders
  • Scheduling & Dispatch Tools
  • Communication Tools
  • Easy-to-use Mobile Application
  • Asset Management
  • Preventive Maintenance
  • Inventory, Purchasing, & Return
  • Billing Management
  • Time Tracking
  • Analytics & Reporting

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