Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model. After a field service organization has made a service agreement with a customer, work that follows needs to be scheduled, documented, completed, and paid for. Let’s take a look at some of our highlights in this process.
We provide complete flexibility in how organizations choose to schedule their resources by offering manual, assisted, and automated, optimized scheduling. In each of these workflows, we support schedulers with visual cues to simplify their work. We leverage inventory management capabilities that capture real-time information from deliveries and technicians to ensure that the right parts are always ready to go. On their way to and at the customer location, technicians use a mobile app to stay connected. Each technician updates their status like driving, in-progress work, and completed work.
Let’s take a closer look at how Field Service can deepen your customer engagement, empower your sales and delivery team and optimize portfolio growth.
Track warranties against assets, provide visibility into terms and expiration dates.
Ensure that service and billing conform to warranty requirements. Classify assets and track location, repair history, and maintenance schedules.
Manage terms, conditions, and automated renewals of contracts and Service Level Agreements.
Identify and organize available resources by category to intelligently balance workloads and resources.
Match skill sets of the technician against the requirements of the work order.
Decrease driving time between work by creating a schedule with geography, customer preference, availability, and SLAs in mind.
Accurately track service stock at mobile and ﬁxed locations. Manage updates and stock history for any location including updating truck stock.
Provide mobile access to inventory and parts information.
Manage inventory information for part transactions like requests, return material authorizations, stock adjustments or transfers.
Ensure technicians are on time with best schedule and turn-by-turn driving directions.
Get 360 degree customer preferences and history and follow step by step instructions on how to complete the task at hand.
Allows the technician to take photos of the completed work, get customer sign-off, and even collect payment.
Detect, troubleshoot, and resolve issues remotely before the customer knows of an issue and dispatch a technician only when necessary.
Repair, clean, or replace parts when needed instead of on a preventative maintenance schedule.
Automate work order creation when self-healing steps don’t resolve the problem. Automatically dispatch the best technician.
Keep track of service activities, including upcoming and previous appointments as well as self-scheduling with a customer portal.
Send automated voice and text messages reminders customers about upcoming appointments through Twilio API.
Know when to expect service. Customers can see technician vehicle, photo, and real-time location while en route using an integration with Glympse.
We are a leading Microsoft Dynamics AX partner in the UK with an office in London and serving across the UK including Birmingham, Glasgow, Liverpool, Manchester, Leeds among others for Dynamics AX services like an upgrade, support, integration and any customization. We continually invest to keep our team, assets, relationships, delivery capability and service portfolio at their best. We act as a trusted business partner and helping businesses to grow at their pace.
Our years of expertise helps us to align ourselves with our customer’s business needs, expectations with Microsoft Business Solutions.
Our in-depth knowledge of products, technology, and Industry helps us to design the solution that align with our customer’s business needs.
Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.