Microsoft Dynamics 365 for Customer Service supports the omni-channel, which enables consistent experiences across any combination of self and assisted service engagements.
We provide a robust portal for self-service and peer-to-peer community support, with seamless transitions to high-touch agent interactions, and field service when there is a need for onsite help
An increasingly connected digital world has changed the way customers engage with brands. In an age of commoditized products and services, companies look to customer experience as a key competitive differentiator. Customer Service organizations are at the epicenter of a company’s ability to deliver a differentiated and a consistent engagement experience.
Microsoft Dynamics 365 for Customer Service empowers agents with the resources they need to provide fast and effective service. We empower people at every level of the organization with insights relevant to their role so that everyone can have a positive and meaningful impact on business outcomes.
Enable end-to-end service engagements across channels on any device. A unified platform ensures context and consistency, delivering personalized service with minimal customer effort.
Empower your agents with a single, unified experience on their desktop or mobile device. Agents can access every source of information they need across diverse environments to provide a more personalized, effective standard of service.
Unified knowledge provides a single source of truth across channels and LOBs. Knowledgebase administrators can capture and create content from multiple sources, and an approval workflow ensures accuracy and mitigates risk.
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We are a leading Microsoft Dynamics 365 partner in the UK with an office in London and serving across the UK including Birmingham, Glasgow, Liverpool, Manchester, Leeds among others for Dynamics 365 services like an upgrade, support, integration and any customization. We continually invest to keep our team, assets, relationships, delivery capability and service portfolio at their best. We act as a trusted business partner and helping businesses to grow at their pace.
Our years of expertise helps us to align ourselves with our customer’s business needs, expectations with Microsoft Business Solutions.
Our in-depth knowledge of products, technology, and Industry helps us to design the solution that align with our customer’s business needs.
Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.