Dynamics 365
Customer Service Implementation

Build life-long relationship, offer omni-channel experience, and earn customers for life through implementing Dynamics 365 Customer Service.

Learn how Dynamics 365 Customer Service implementation can help you strengthen customer loyalty while providing agile and personalised customer service.

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How can Dynamic 365 Customer Service help you maximise your sales by offering world-class customer support?

Dynamics 365 Customer Service is a world-class business solution capable of delivering exceptional support to customers by offering a personalized, productive, and efficient experience. It enhances customer management and optimises the entire support operation to help you earn customers' loyalty for life. It simplifies the agent's work, comes with an AI smart assistant, works on all customers' channels, and offers a 360-degree view to add value to each interaction and get full visibility into the customer journey.

D365 Customer Service is a powerful tool that comes with in-built AI to help agents work with enhanced productivity while getting the exact piece of information at the right moment whenever needed. It offers various functions to aid agents, including customised agent desktops, case management, AI assistance, and intelligent routing.

Dynamics 365 CS comes with virtual agents that resolve most of the general queries without bothering the team using knowledge base portals. In the case of complex queries, they transfer the customer to one of the available experts/agents in no time without notifying the customer.

There is always a scope for improvement. The Dynamics 365 Customer Service implementation enables you to optimise existing operations using data analytics and extensive reporting in a move to reduce costs while maximising revenue. It comes with various necessary functions, including customer and channel analytics, robotic process automation, a unified platform, and conversational analytics.

The best thing about implementing D365 CS with your business is that it lets the customers connect with you using their preferred channel or a communication platform to offer a consistent user experience. It offers various functions, including voice channels, real-time transcription, digital engagement, and sentiment-based routing.

Dynamics 365 Customer Service records and tracks the entire history of the customer to quickly recognise and connect with them using more personalised interactions. With a 360-degree view and customer journey analytics, you can provide the exact solution your customer is looking for. In simple words, D365 CS enables you to earn great customers for life.

Virtual chatbots or agents have access to a huge knowledge base to give answers to general questions and to some extent to complex issues as well. Once the conversation with the customers becomes more complex or related to some exceptional questions, it directly transfers the ticket to the concerned consultant.

Dynamics 365 Customer Service manages all the data and provides it whenever needed in real-time to make actionable decisions. It tracks and measures the efficiency of the business and suggests the possible ways to enhance it using the same resources.

Customization and integration make a solution adaptable to all changing business needs as per market and customer demand. D365 Customer Service is flexible with unique customizations to perform specific business operations, enabling more focus on growth and scalability rather than being preoccupied with core operations.

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Our Simple yet Powerful D365 Customer Service Implementation Methodology

We follow Microsoft's certified implementation methodology to understand your existing legacy system and guarantee you a successful, secure, and transparent process.

Post Go-Live Support

In the final stage, we make the system live so your team can work on it with full efficiency and productivity.

Analysis Phase

Our team will start working on the FRD (Functional Requirement Document) to understand the organization's current processes and even predict future requirements. This will help us to streamline and improve upon current processes, as well as anticipate any future needs that the organization may have.

Design Phase

After taking a look at your current needs, our team will put together a GAP-FIT document that outlines what you need based on the requirements you've given us. The things that are standard and already available will be listed under FIT, and the customisations you need that aren't currently available will be listed under GAP. This document will help us figure out what standard configurations and integrations you need as well as what add-ons might be necessary.

Development Phase

Our team will work with you to create a customised Dynamics 365 Customer Service solution that meets your specific needs and helps you maximise growth and profitability.

Deployment Phase

By deploying the system on your servers, we give users the chance to test it out and see if it meets their needs. Additionally, it allows us to test whether the system adheres to the GAP-FIT and FRD. If not, we will make changes to ensure that it provides an ideal solution for businesses.

Post Go-Live Support

In the final stage, we make the system live so your team can work on it with full efficiency and productivity.

Analysis Phase

Our team will start working on the FRD (Functional Requirement Document) to understand the organization's current processes and even predict future requirements. This will help us to streamline and improve upon current processes, as well as anticipate any future needs that the organization may have.


Why Choose Dynamics Square as Your Trusted Dynamics 365 Customer Service Implementation Partner?

Before the start of the implementation process, our sole motto is to understand your unique business operations, explore future needs, and then offer a tailored business solution. We believe in full customer satisfaction and building unbreakable trust with our customers (a major reason for being successful for the last 11 years).


We specialize in providing implementation, upgrade, and support services to businesses just like yours. Our team of certified professionals have years of experience and would be more than happy to help you get your business up and running as smoothly as possible.


Here at our Dynamics Square, we pride ourselves on providing competitive and cost-effective pricing for all of our services so that you can get the most value for your money. We want to help you get the most out of your investment, and we're dedicated to providing quality services at an affordable price.


We have a team of highly skilled and experienced Dynamics 365 Customer Service professionals who cater to all industries, regardless of their type or size. With a wealth of knowledge and experience in different domains, our team is equipped to handle any challenge that comes our way.

Seamless and Fast

We follow a fast, unique, and seamless Dynamics 365 Customer Service implementation process without depending on the complexity of the processes and operations to keep your business running efficiently.

Customer Support

Our dedicated team is available 24/7 to help you with whatever you need, no matter where you are or what language you speak. We want to help you reach your full potential and overcome any obstacles that stand in your way.

100% Customer

We will keep making efforts till you confirm 100% satisfaction with the support and services we have provided to you. The whole process wouldn't be easy, but you have our words.

Dynamics 365 Customer Service Pricing

Dynamics 365 Customer Service Pricing is simple. Contact us to learn about cost effective licensing based on bundled Dynamics 365 Customer Service Products for Commercial, Non-Profit or Educational Use.

Dynamics 365 Customer Service

£52.80Per-User/Per Month
  • Case management
  • Knowledge management
  • SLAs
  • Templates
  • Unlimited number of users
  • Additional Capabilities

Dynamics 365 Customer Service

£135.70Per-User/Per Month
  • All features of the Professional set
  • All features of the Professional set
  • Case management
  • Unified service desk
  • Embedded intelligence
  • Context-driven suggestions
  • Service gamification
  • Customization and extensibility
  • Portals
  • Analytics and KPI reporting

Looking for Customised Pricing as per your business requirements?

Get the Quotes Now!

Start Today and Upgrade Later

Being a flexible ERP solution, you can easily increase its capabilities based on your business growth and changing modern needs. You can start today with the current requirements and upgrade the system later.

Most searched Dynamics 365
Customer Service Implementation FAQs

Click to explore the best answer!

Our team will reach out to you after you submit your information in order to learn more about your company during what is known as the Phase 1 Discovery Call. We'll document everything, create a FRD, do a FIT-GAP analysis, and then begin the implementation phase. If it's determined that another Discovery Call is necessary, we'll set that up with one of our highly qualified functional consultants who will address any remaining questions.

Without first understanding the ins and outs of your business, it's difficult to provide an accurate timeline for implementing Customer Service - as there are many factors that go into the equation such as the quantity of processes, the complexity of operations, integrations, and customizations. All of these elements play a role in how long it will take to get up and running.

In order for your D365 Customer Service implementation partner to develop a superb solution for you, we only require that you provide us with accurate information about your current procedures and future demands. We also ask for your cooperation throughout the process to ensure a seamless and effortless deployment.

We provide free training to users so that they can understand how to use the newly installed solution. This includes learning about the features, capabilities, and functionalities of the software. Additionally, we'll assist you in comprehending the fundamental capabilities so that you can recognise your present and long-term needs for the Phase 2 implementation process (in case of need).

The cost of implementation will depend on several factors, just like how time is defined. If you want to receive a precise price for the implementation process, you can give us a call or fill out the Contact Form.

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