D365 Customer Service is a powerful tool that comes with in-built AI to help agents work with enhanced productivity while getting the exact piece of information at the right moment whenever needed. It offers various functions to aid agents, including customised agent desktops, case management, AI assistance, and intelligent routing.
Dynamics 365 CS comes with virtual agents that resolve most of the general queries without bothering the team using knowledge base portals. In the case of complex queries, they transfer the customer to one of the available experts/agents in no time without notifying the customer.
There is always a scope for improvement. The Dynamics 365 Customer Service implementation enables you to optimise existing operations using data analytics and extensive reporting in a move to reduce costs while maximising revenue. It comes with various necessary functions, including customer and channel analytics, robotic process automation, a unified platform, and conversational analytics.
The best thing about implementing D365 CS with your business is that it lets the customers connect with you using their preferred channel or a communication platform to offer a consistent user experience. It offers various functions, including voice channels, real-time transcription, digital engagement, and sentiment-based routing.
Dynamics 365 Customer Service records and tracks the entire history of the customer to quickly recognise and connect with them using more personalised interactions. With a 360-degree view and customer journey analytics, you can provide the exact solution your customer is looking for. In simple words, D365 CS enables you to earn great customers for life.
Virtual chatbots or agents have access to a huge knowledge base to give answers to general questions and to some extent to complex issues as well. Once the conversation with the customers becomes more complex or related to some exceptional questions, it directly transfers the ticket to the concerned consultant.
Dynamics 365 Customer Service manages all the data and provides it whenever needed in real-time to make actionable decisions. It tracks and measures the efficiency of the business and suggests the possible ways to enhance it using the same resources.
Customization and integration make a solution adaptable to all changing business needs as per market and customer demand. D365 Customer Service is flexible with unique customizations to perform specific business operations, enabling more focus on growth and scalability rather than being preoccupied with core operations.
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We follow Microsoft's certified implementation methodology to understand your existing legacy system and guarantee you a successful, secure, and transparent process.
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Our team will reach out to you after you submit your information in order to learn more about your company during what is known as the Phase 1 Discovery Call. We'll document everything, create a FRD, do a FIT-GAP analysis, and then begin the implementation phase. If it's determined that another Discovery Call is necessary, we'll set that up with one of our highly qualified functional consultants who will address any remaining questions.
Without first understanding the ins and outs of your business, it's difficult to provide an accurate timeline for implementing Customer Service - as there are many factors that go into the equation such as the quantity of processes, the complexity of operations, integrations, and customizations. All of these elements play a role in how long it will take to get up and running.
In order for your D365 Customer Service implementation partner to develop a superb solution for you, we only require that you provide us with accurate information about your current procedures and future demands. We also ask for your cooperation throughout the process to ensure a seamless and effortless deployment.
We provide free training to users so that they can understand how to use the newly installed solution. This includes learning about the features, capabilities, and functionalities of the software. Additionally, we'll assist you in comprehending the fundamental capabilities so that you can recognise your present and long-term needs for the Phase 2 implementation process (in case of need).
The cost of implementation will depend on several factors, just like how time is defined. If you want to receive a precise price for the implementation process, you can give us a call or fill out the Contact Form.
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