D365 Field Service is a powerful tool that comes with in-built modern technologies to help you empower your team, whether technicians or executives. Also, you can boost the productivity and efficiency of the team by offering a unified experience to get and share data in real-time. It builds collaboration between customers, managers, field service technicians, and stakeholders.
D365 Field Service is a cloud-based platform that is accessible on any device, PC or mobile. It leverages the power of modern technologies such as AI, ML, Mixed Realty, and IoT.
Dynamics 365 Field Service offers a remote access feature to seamlessly rectify the issues. It provides a transparent and cooperative status of the ticket or service request so that your customer should be aware of each step you are following to resolve the issue.
It comes with automatic resource management and task scheduling that enables the users to automate the most complex processes of workforce management. With the new service request, it automatically allocates the best resource as per the complexity of the issue, dispatches, handovers the inventory, and tracks the ticket status to keep the organisation as well as the customer informed in real-time.
Technicians have to deal with all kinds of issues irrespective of the complexities. If a technician encounters a more complex issue as per the capabilities, he/she possesses, it would create a bizarre situation and the organisation may have to end up with a customer or business loss. But, Dynamics 365 Field Service empowers the technician and the organisation to use modern features like video calling, data sharing, annotation, and much more to resolve the issue in no time with the correct and accurate solution.
Getting proper customer insight is the key to being successful in this competitive world and staying at the top. D365 Field Service offers customer data, including personal details, history, and ticket data. Even better, it allows the organisation to send personalised offers and surveys to the customer, keeping them engaged with more chances of upsell.
Inventory management is one of the crucial tasks in a business that has to be managed properly. The Dynamics 365 records all the purchases, returns, defective products, stock, and more with precision. Also, it tracks the on-site appointments, provides an efficient routing, updates stocks, and much more.
Customization and integration make a solution adaptable to all changing business needs as per market and customer demand. D365 Field Service is flexible with unique customizations to perform specific business operations, enabling more focus on growth and scalability rather than being consumed with core operations.
We follow Microsoft's certified implementation methodology to understand your existing legacy system. This guarantees you a successful, secure, and transparent process.
Looking for Customized Pricing as per your business requirements?
We can't give you an accurate timeline for implementing a solution until we fully understand the business and its needs. The time required is determined by several factors, including the number of processes, the complexity of operations, integrations, and customizations.
Your responsibility is to give us the right information about your company's current status and what you'll need in the future. This way, we can together find the best D365 solution for you. We also rely on your cooperation to make sure the installation process is as smooth as possible.
After you submit your information, one of our specialists will call you in order to learn more about your company - this includes current needs as well as any potential future needs. This process is what we refer to as the Phase 1 Discovery Call. Everything will be documented accordingly, and then a FIT-GAP analysis will be done in order to establish what the implementation phase will entail. If necessary, we set up another discovery call with a highly qualified functional consultant in order to address any issues that might have come up.
we understand that it can be difficult to learn how to use a new software or solution. That's why we offer free training for all of our users. We want you to be able to fully comprehend the features, capabilities, and functionalities of the newly installed solution so that you can make the most of it. Additionally, we'll assist you in comprehending the fundamental capabilities so that you can recognise your present and long-term needs for the Phase 2 implementation process (in case of need).