Dynamics 365 Integration with External Systems

Dynamics 365 Integration with external systems is the key to acquiring more solution capabilities, features, and exceptional tools to process complex operations. 

But what exactly are external systems?

External systems are those applications or solutions that we integrate with our Dynamics 365 ERP or CRM solution to enhance its capabilities. Such systems can be native or third-party solutions available over the internet. 

Modern businesses have to deal with different kinds of complex operations on a daily basis. But sometimes, processing such operations with a single solution can’t be efficient. Here comes the role of external systems that enable the entire system to become more agile, efficient, and robust.

Dynamics 365 integration with external systems empowers the system to build more opportunities for business growth while optimising existing operations.

Right now, we have different methods to integrate an add-on or application with the original solution, which include:

  • Connecting through APIs
  • Connection through coding
  • Third-party integration tools

Before diving into the concepts of these connections, let’s discuss the importance of integration with external solutions. 

The Importance of Integrations with External Systems

As we know, integration plays an essential role in enhancing the overall performance of the Microsoft Dynamics 365 solution. Being a cloud-based solution, Dynamics 365 offers you the flexibility, scalability, and sustainability to help you overpower market competition.

For your knowledge, Microsoft Dynamics 365 is a set of ERP and CRM solutions that manage and control different operations of a business. These solutions are built for specific purposes, like:

For example, Business Central possesses only limited capabilities in data analysis and reporting. If you are a consumer centric business, it is a must for you to understand the data so that you can utilise it. Here, Power BI can be a perfect solution for you, as it empowers you to analyse the huge sum of data and visualise it using a graphical representation.

So, integrating Power BI with Business Central can solve your problem and revolutionise the way you deal with data.

Power BI is a native application, but you can also integrate third-party applications with any of the Microsoft Dynamics 365 applications.

Such integrations enable the business to automate business processes, enhance customer engagement, increase efficiency, and gain true insights. This helps the businesses make informed decisions, find new opportunities for growth, and predict output. 

Dynamics 365 Integrations: Top Benefits you Should Check Out

Different integrations with Dynamics 365 empower a business to be more efficient and productive, resulting in enhanced overall efficiency. Rightly chosen integrations help a business generate more output with limited resources.

In general, there are numerous benefits to Dynamics 365 integration with external systems, among which some are discussed next:

Maximised Efficiency

A business can enhance its efficiency by leveraging the power of AI, BI, and machine learning. With these technologies, you can easily automate most of the manual processes, eliminating possible errors. Based on your business requirements, you can integrate suitable add-ons to increase performance while prioritising important tasks.

Enhanced Data Flow

The integration of native as well as third-party applications with Dynamics 365 solutions smooths the data flow across different operations of a business. This leads to enhanced data accuracy, accurate insights, and stable operation quality.

Sheer Flexibility

Integrations make the system flexible while accepting customizations and new ways of doing business. With this flexibility, you can create more opportunities to accelerate business growth while simplifying existing business processes.

Better Decision Making

Dynamics 365 solutions are embedded with the latest technology to help you make the right decision at the right time during any business process. Integrating other capable business solutions offers a more comprehensive view of data that empowers you to make data-driven and actionable decisions. Also, the proper consumption of data enables a business to find relatable latest trends, changing customer preferences, and fluctuating marketing demands.

Different Modes of Integrating External Applications with Dynamics 365

In general, there are two ways you can integrate external applications with the Dynamics 365 solution. One is manual or through coding, and another is using an API.

When connecting through an API, there are different types you must be aware of before establishing the connection. 

  • Dynamics Web API

The Dynamics Web API is specially built to integrate native Microsoft applications with different Dynamics solutions. It is a web-based API written in JavaScript that is compatible with almost all Microsoft Dynamics applications.    


REST, also known as Representational State Transfer, is an architectural style used for building web services. REST APIs provide a standardised way for systems to communicate with each other using HTTP protocols. Also, it allows different applications to exchange data seamlessly using the same protocol. 

  • WEB APIs

Web APIs are application programming interfaces accessed over the internet using HTTP protocols. It is a popular and generalised way of integrating different systems with each other. They are often used to connect modern web applications with each other. 

  • SOAP-based APIs

The Simple Object Access Protocol (SOAP) APIs are used to transfer data between systems and applications. Being a bit typical to implement and maintain, it has been with businesses for a long time. 

Why choose Dynamics Square for Dynamics 365 Integration?

Dynamics Square is a highly experienced Microsoft Solutions Partner, providing businesses with the expertise and support they need to integrate Dynamics 365 with external applications.

Based on your unique business, the integration process can be complex and time-consuming. But, if you are with Dynamics Square, we can make the entire process smooth and stable, enhancing the overall efficiency of the business.

One of the key reasons to choose Dynamics Square for Dynamics 365 integration is the team of experts. With deep knowledge of cloud technology, modern solutions, and extensive experience, we are able to integrate Dynamics 365 with a wide range of external applications and services.

We can make the entire implementation process quick and efficient by leveraging certified Microsoft methodologies. This minimises downtime and ensures the successful implementation of the integration.

Based on the changing UK ERP market, Dynamics Square is a leading Dynamics 365 implementation partner with the required expertise, customer support, and commitment to customer success.

Kapil Jangid

Kapil Jangid is a Digital Marketing expert with an aim of uplifting businesses through cloud-based software as a service (SaaS). He has more than 8+ years of experience working with numerous SaaS companies, driving brand awareness, and enhancing revenue opportunities.


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