Dynamics 365 vs Salesforce

Compare the core functionalities, check which solution offers the best customer management capabilities, and choose an intelligent CRM solution for your business.


Dynamics 365 CRM vs Salesforce:
A Head-to-Head Comparison

Managing customers and building a strong relationship with them has become a crucial factor in the growth of modern businesses. This factor has become so important that businesses have started adopting modern CRM solutions to streamline all activities involved in managing customers and offering utmost satisfaction to them.

Implementing a perfect CRM solution will empower businesses to streamline the entire sales journey, from becoming leads to converting into recurring customers. However, choosing the right CRM solution is a kind of hectic task, as we have a bunch of solutions available on the market.

When you start the search, you will find the Dynamics 365 vs Salesforce comparison in the top results because both solutions are market leaders. You can look for other solutions as well, but starting with the top market choices is always a better option.

All that Matters is a Perfect Choice

No doubt, Salesforce has been on the market for more than two decades, whereas Microsoft Dynamics 365 CRM is a new and advanced CRM solution that understands the fluctuating market demands.

When you look at the market share of Dynamics 365 CRM vs Salesforce, you will find that Salesforce dominates the market. However, this doesn’t mean it is a powerful solution and D365 CRM is an inferior one.

Dynamics 365 is a modern-day CRM solution with modern capabilities to manage all customer needs while offering a great customer experience throughout the sales journey.

It is giving tough competition to Salesforce and has become a worthy CRM solution for growing businesses, regardless of their size and business requirements. Businesses don’t want a complex solution; they want a solution that can perfectly align with the business requirements and offer them the capabilities to a great extent.

proffesional service side

Modern Functionalities for Modern Businesses

Salesforce CRM has a good grip on the market, but Dynamics 365 CRM understands businesses better. With time, both solutions have launched different modules to manage the specific functionality of the business. Based on requirements, businesses can choose the module they require to manage customers. And, picking the desired module will reduce the implementation and operational costs.

In general, Salesforce comes with three major modules to manage the CRM functionality of the business:

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud

These modules will manage the sales, customer, and marketing needs of the business.

When compared to Salesforce, Dynamics 365 CRM comes with more modules, which means it comes with advanced capabilities to manage a specific portion of the business. These modules are:

Microsoft has recently updated Microsoft Dynamics 365 CRM to Microsoft Dynamics 365 Customer Engagement. It’s not just the name change; it’s a revolution towards modernization and digitalization of businesses.

Simplified Integrations to Power Up Customer Journey

Businesses are becoming more complex, and so are their processes. To reduce such complexities, businesses have to work with different add-ons and solutions altogether. Working with different tools and centralising the data is a daunting task and requires a lot of extra resources.

However, integrating the secondary solutions with the primary ones can automate a lot of processes and simplify the operations of not only CRM but the entire business. Salesforce allows integration, but you will need to put resources and effort into integrating a particular solution. For example, if you want to integrate Microsoft Outlook, you will need a developer or coder to establish the connection.

However, with Microsoft Dynamics 365 CRM, you can integrate Outlook with just a click and fetch the data for professional communication directly into the Dynamics 365 dashboard.

Microsoft has a plethora of business solutions available in the Dynamics 365 ecosystem. You can choose the desired solution and integrate it with other Microsoft solutions instantly.


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Dynamics 365 CRM vs Salesforce: Quick Comparison

Get a quick comparison of Dynamics 365 vs Salesforce to understand the difference between features and core capabilities.

CriteriaDynamics 365 CRMSalesforce CRM


Dynamics 365 CRM

Salesforce CRM

Deployment / Hosting

On Premise, Cloud, Hybrid

Only Cloud

Ease of Use

User friendly interface, easy to use for non- technical staff

Users' training is recommended

Monthly Cost per User

Ranging between £49 and £91.32, depending on the selected plan

Prices vary between £20 and £240, depending on the selected plan


Tight integrations with existing Microsoft applications, like Outlook, Office, and Exchange

Limited integrations due to  aggressive usage of proprietary coding language

File Storage

10 GB shared storage for 1 to 20 users with 5 GB additional for each and up to 5 TB for 20 users

1 GB data storage per user for 1 to 20 users and 11 GB additional shared storage




Technical Support

Prompt service support

Service support included


Supports 41 languages

Supports 18 languages

99.9% Service Level Agreement (SLA)

Committed financial backed SLAs

Available on request and must be negotiated

Additional Applications or Modules

Project Service Automation (manages project based resource planning and automation); Field Service (manages on field workflows); Microsoft Social Engagement (manages social media engagements); Microsoft Relationship Sales (navigates sales leads with LinkedIn data).

Commerce Cloud Digital (ecommerce platform); Pardot (marketing automation service); Field Service Lightning (manages on field employees and workflows); Configure, Price, Quote or CPQ (tracks pricing)

Data Management Platform or DMP (manages data); Community Cloud (portal builder) Einstein (Artificial Intelligence (AI) supported analytics service)

Order and Invoice Tracking


Not Available

Complete Offline Solutions


Not Available

Sales Driven User Experience


Not Available

Native Outlook Experience (Online or Offline)


Not Available

Sales Automation



Workflow/ API*/ SDK~



Pros and Cons - D365 CRM


  • Flexible licencing model with competitive pricing, best for SMBs.
  • Native and third-party integrations are available to enhance overall efficiency. You can easily integrate Office 365, Outlook, SharePoint, Power BI, and more.
  • Comes with 99.9% uptime using a committed SLA.
  • Interactive, simple, and intuitive interface to enhance the overall user-experience.
  • Automate most of the marketing operations using Dynamics 365 Marketing.
  • Collect and share customer data in real-time to offer a personalised experience.


  • It is considered a new product, making customers unaware of its capabilities.
  • Not all third-party applications can be available for integration. But you can do this with your Microsoft Dynamics 365 partner.

Pros and Cons - Salesforce CRM


  • Popular as the industry's first cloud-based CRM application.
  • Offer training and learning through different programmes organised by their homegrown education network, Trailhead.
  • They offer the Salesforce AppExchange, an application marketplace that offers third-party integrations to help businesses enhance their capabilities.
  • It offers enhanced e-commerce capabilities after the acquisition of Demandware.


  • Only available in the cloud deployment option.
  • It is way more expensive when compared to other popular CRM solutions.
  • The user-interface is a bit more complex to understand and use.
  • When it comes to personalisation, Salesforce CRM offers a kind of standard system with a few touch ups.
  • You will have to face challenges while integrating Salesforce CRM with other business solutions.

To further compare the pros and cons of Dynamics 365 CRM vs Salesforce, you can book a call
with the team at Dynamics Square, a Microsoft certified CRM partner, and resolve all your queries.

Why Dynamics Square?

We employ market leading technologies, consultants, processes and proven methodologies to help clients to design, implement and manage their business solutions that align to business priorities, maximum return on their investment and to create high performance organizations.

Years of Expertise

Our years of expertise helps us to align ourselves with our customer's business needs, expectations with Microsoft Business Solutions.

In-depth Knowledge

Our in-depth knowledge of products, technology, and Industry helps us to design the solution that align with our customer's business needs.

Subject Matter Experts

Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.

Have you got
questions about Dynamics 365 vs Salesforce?

Click through to our FAQ for the best answers!

Dynamics 365 CRM is a powerful yet flexible CRM solution that supports all businesses, whether small or large. Large businesses consist of a lot of process complexities and various essential processes that need to be resolved for a smooth operation. Dynamics 365 CRM is one such solution that aligns its capabilities to match unique and complicated business needs.

A CRM solution is one such element of a business that plays an essential role in managing customers. And we all know that customers build businesses, and meeting their changing requirements is as important as generating revenue. So, a CRM solution supports the growth of a business, whether small, mid-sized, or large.

There are numerous CRM solutions on the market, and choosing the best one totally depends on your business requirements. However, if you are confused about choosing the perfect solution without paying a hefty implementation or subscription fee, feel free to contact CRM solutions consultants at ***. They are just a call away.

A successful real estate business consists of offering great customer experiences at all stages of the sales journey. Implementing a good CRM solution will manage all real estate leads, track progress, and build a good relationship to earn loyalty.

Yes, you can go for a CRM solution specifically crafted for SMBs. It will help you focus on growing the small business rather than streamlining different queries from customers. If you have standard sales requirements, you can go with Dynamics 365 Business Central. It is an ERP solution but comes with basic sales capabilities. For more information, you can contact Dynamics 365 Business Central consultants.

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