Dynamics 365 Sales Insights is a prominent add-on in Microsoft Dynamics 365. It enables sales teams to build better relationships with customers, cut down on monotonous tasks and augment business processes leveraging in-built coaching tools and AI Insights.
It perfectly compliments Dynamics 365 for Sales and the Dynamics 365 Customer Engagement plan to augment business productivity with key functionalities, including:
Features
Dynamics 365 Sales Insights includes a suite of features that consistently help in analysing the huge collection of customer-interaction data stored in the Dynamics 365 Sales and Office 365 databases. This enables a better understanding of business relationships, evaluation of previously successful activities, and select the best path for the future. The features also enable businesses to build strong relationships with their customers, make informed decisions based on insights, and close opportunities faster.
Advanced Sales Insights features
Free with Dynamics 365 Sales
Benefits
By using the combination of analytics and data science on top of Dynamics 365 with Office data, Sales Insights helps leaders get answers to crucial business questions. It also empowers on-field team members, inside sales teams, and managers to minimise tedious tasks, build relationships with customers via personalized engagement, and proactively lead the sales teams.
Identify what is and isn’t working
Dynamics 365 Sales Insights automatically interprets and analyses customer emotion, sentiment, conversation content, and speech. This helps managers learn about the customers who are responding well to business strategies so that they can duplicate the successful strategies across their team.
Coach more effectively
It helps increase sales performance and ramp sellers faster on the bases of AI-driven seller engagement and productivity metrics. Sales leaders can also proactively flag at-risk deals, learn about customer conversations, and provide actionable feedback to the team members through built-in coaching tools.
Find the best opportunities
The in-built ML in Dynamics 365 Sales Insights enables sales leaders to prioritize leads and opportunities with the highest likelihood of conversion.
Make strategic decisions
Dynamics 365 Sales Insights provides an in-depth insight of the market derived from brand and competitor mentions that helps businesses predict the needs of their customers, quintessential to grow business.
Final Words
Dynamics 365 Sales Insights is an extremely useful add-on that provides critical customer insights that can help you catapult your business to the next level. Dynamics Square is a reliable provider of Microsoft Dynamics 365 that can help you configure and integrate the application with your business functions.
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