Microsoft Dynamics 365 Commerce
(Previously Dynamics 365 Retail)
Deliver Seamless Omnichannel Retail, from Storefront to Back Office, with Microsoft Dynamics 365 Commerce.
What is Dynamics 365 Commerce?
Microsoft Dynamics 365 Commerce enables businesses to provide a genuinely cohesive online, in-store, and mobile shopping experience. Every time a customer visits your store or browses your website, the experience feels tailored to them in a way that is exactly as per their expectations. The journey feels smooth, natural, and aligned with what they truly need. This is the kind of experience Dynamics 365 Commerce helps create.
It focuses on more than just sales. It brings together every part of your retail environment, from a customer scrolling on a tablet at midnight to a team member processing returns during the day. Everything works in harmony. The result? Customer loyalty. Relationships that last and operations that move with clarity and control.
Personalize your customer engagement, maximize revenues, boost your employee productivity, and optimize your operations, and drive improved supply chain practices while reducing costs and increasing efficiency.
Dynamics 365 Commerce Features
Use Dynamics 365 Commerce to make retail operations stronger and boost profit margins.
Omnichannel Experience
Make it easy for customers to shop and browse on their phones, tablets, or computers. Offer modern payment methods to simplify checkouts and help them get the same experiences at every point of contact.
Unified Data Experience
Dynamics 365 Commerce gives teams the power to act on real-time insights thanks to advanced AI and machine learning algorithms. This makes it easier to make decisions, predict the trends accurately, and get better results in terms of efficiency.
Interconnected Processes
Align workflows and automate data flows to bring teams and departments together. This makes the environment more organised, which makes it effortless to observe, regulate, and decrease friction in every activity.
Equipped with AI & Analytics
Use built-in intelligence and advanced analytics to make operations better. Find patterns, get rid of waste, and make sure that the transportation and distribution process is trustworthy from start to finish.
Dynamics 365 Commerce Services
Get fast, safe, and future-ready services from Dynamics Square, a Microsoft Certified Partner.
Implementation
We use a disciplined, process-first strategy to integrate Dynamics 365 Commerce to turn your current retail operations into a system that can grow and make money.
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Upgrade
Make your organisation more efficient and open up long-term growth by quickly and easily upgrading to Dynamics 365 Commerce.
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Support
With professional support for Dynamics 365 Commerce, you can keep your processes running smoothly and minimise downtime. Fix problems right away and keep the system healthy.
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Copilot in Dynamics 365 Commerce
Meet Copilot in Dynamics 365 Commerce, your friendly assistant that makes managing retail a breeze. Microsoft Copilot is designed to make things easier, improve the customer experience, and help you make better business choices.
Personalised Customer Recommendations
Microsoft Copilot makes product recommendations based on what the customer likes. This makes shopping easier and more fun for your audience, making sure they find what they love.
Efficient Inventory Management
No more guessing! Copilot keeps an eye on your stock levels and tells you how to avoid stockouts or overstocking scenarios, so your shelves are always just right.
Simplified Content Creation
Write compelling product descriptions! Copilot helps you write product descriptions and marketing materials, which saves you time and effort while ensuring your marketing content has quality.
Intelligent Sales Insights
Uncover hidden insights about your business like never before! Copilot gives you useful sales insights that you can use to spot trends and make choices that are based on facts and will help your business grow.
Dynamics 365 Commerce pricing
Below, check out the most efficient D365 Commerce pricing for this powerful business application.
Dynamics 365 Commerce
- Includes core capabilities to manage omnichannel retail operations.
E-Commerce Add-In for Dynamics 365 Commerce
- Includes e-commerce management for Dynamics 365 Commerce.
- Requires Dynamics 365 Commerce
Connect & Share with Experts
Let’s connect to share and discuss your business requirements to reveal revenue-generating solutions.
Have you got
questions about Dynamics 365 Commerce?
Click through to our FAQ for the best answers!
Microsoft Dynamics 365 Commerce is a proven retail solution that integrates or unifies your back-office, in-store, and digital experiences. D365 Commerce enables you to optimize your operations, improve your employee productivity, boost customer engagement, and drive efficient results while reducing costs, time, and energy. With built-in AI capabilities, streamline your core operations from efficiently managing customers to resources to supply chain to marketing practices, and more.
The Commerce Scale Unit allows stores to sell products even if their internet connection is not consistent! It means that your store can still process credit card transactions, issue gift cards, and sync data with HQ despite poor internet service.
Dynamics 365 Retail is now Dynamics 365 Commerce. It has recently had an important upgrade. Because of the way it was named before, people had difficulty connecting the name to what this system is capable of doing. Dynamics 365 commerce contains features such as e-commerce and back office control, among others. See Also - Dynamics 365 Sales Professional |Dynamics 365 Project and Operations
The Dynamics 365 Commerce platform provides numerous benefits to users, including cloud-based features, simplified customer engagement, increased customer loyalty, business-specific flexibility, adaptability to modern business requirements, and an easy-to-use user interface.
It has numerous capabilities that can assist you in providing a more functional customer experience. It offers capabilities including centralised data, smart operations, good customer engagement, an adaptable platform, and much more.
Yes, you can integrate the desired apps, whether native or third-party, with Dynamics 365 Commerce. However, you will need to contact your support partner to build the required application that understands your requirements and works accordingly.
D365 Commerce implementation isn't fixed. It varies from business to business. One of the critical factors that determines the cost of implementation is the complexity of the solution and the business requirements. To get an accurate estimate, you need to contact a Microsoft-certified gold partner like Dynamics Square.