What is Dynamics 365 Intelligent Order Management?

Running a growing business means handling orders from everywhere. Websites, stores, apps, or partner platforms — if your systems don’t talk to each other, things get complicated fast. That’s where Microsoft Dynamics 365 Intelligent Order Management helps.

For example, when you sell on Amazon, you take orders in-store, and then ship through third-party couriers — but if these systems don’t connect, your team ends up chasing info from different places. Stock levels can go out of sync, orders get delayed, or customers receive the wrong item. It slows everyone down and hampers your reputation. That’s where Microsoft Dynamics 365 Intelligent Order Management (IOM) helps.

Microsoft Dynamics 365 Intelligent Order Management brings all your order details into one place so your team can manage things with less hassle. It keeps things smooth, cuts down mistakes, and delivers products to your customers on time. Businesses using automated order systems have seen up to a 25% boost in order accuracy and a 30% drop in processing time.

Let’s walk through what Dynamics 365 IOM is, what it does, and why more UK businesses are starting to use it in 2025.

What is Microsoft Dynamics 365 Intelligent Order Management?

Dynamics 365 Intelligent Order Management is a cloud-based tool that helps you manage the full order process in one place. Whether orders come from your website, a retail store, or platforms like Amazon, you can stay organised.

You get livestock updates, smart shipping options, and can build your own order rules; coding skills are not needed for that. It connects with Microsoft apps like Dynamics 365 Finance, Commerce, CRM, or Power Platform. It also works with popular third-party tools like Shopify, Salesforce, and SAP.

Key Features of Dynamics 365 IOM

1. View All Orders Together

View orders from every channel in one place — your website, stores, or B2B partners.

2. Live Stock Info

See current stock levels instantly. It helps avoid overselling or delays.

3. Smart Fulfilment Options

AI finds the best way to ship each order based on time, cost, and stock location.

4. Custom Rules Without Code

Create simple rules for how orders are processed. No tech skills needed.

5. Easy to Connect with Tools

Works with over 200 platforms, including delivery services, eCommerce tools, and ERP systems.

6. Clean Dashboards

See delays, updates, and progress clearly. Spot issues before they grow.

7. Grows with You

Built on Azure, it works well whether you’re starting out or scaling fast.

8. Handles Complex Orders

Split orders, backorders, or multiple stock locations? It covers all of that.

9. Simple Returns

Returns are fully tracked, and update stock records without extra steps.

10. Easy Setup

Use drag-and-drop features to build flows. You don’t need a developer.

Benefits of Dynamics 365 Intelligent Order Management

Faster Shipping

It picks the best delivery route. Your customers get their items quicker.

Fewer Mistakes

Less manual work means fewer errors. Orders are handled the right way even at first time.

Better Customer Experience

Buyers stay updated from order to delivery. They feel informed and happy.

Works With What You Already Use

Use it with Shopify, Magento, Salesforce, SAP, and more. No need to replace everything.

Simple to Grow

Add new products, suppliers, or sales channels quickly.

Cost Savings

Avoid emergency shipping or holding too much stock. You save on storage and freight.

Better Teamwork

Everyone works from the same info. That means faster responses and fewer back-and-forths.

Less IT Trouble

It's all in the cloud. No server headaches or updates to manage.

Quick Problem Solving

Fix order issues fast with alerts and helpful dashboards.

How It Works With Other Microsoft Tools

It connects smoothly with:

• Dynamics 365 Commerce – This can manage your online and retail sales
• Dynamics 365 Supply Chain Management – It tracks stock and shipping
• Dynamics 365 CRM – Used to store customer info and history
• Dynamics 365 Finance – This app handles billing and payments
• Power Platform – Lets you build simple apps or automate steps
• Microsoft Dataverse – Shares data between various tools

Everything stays linked, so your team always view the full details.

Who Should Use It?

This tool works best for businesses that:

• Sell in more than one place (stores, websites, partners)
• Want faster order handling
• Need up-to-date info on orders and stock
• Handle stock in more than one warehouse or store
• Plan to grow without changing systems later
• Want to reduce manual work and delays
• Need better teamwork across sales, stock, and support

It’s a good fit for retail, e-commerce, wholesale, food, and manufacturing businesses.

How much does Dynamics 365 intelligent order management cost?

Dynamics 365 Intelligent Order Management costs £242.24/month (VAT not included) for up to 1,000 order lines per month.

For comparison, Dynamics 365 Supply Chain Management Premium is £230.70/user/month, billed yearly.

For exact pricing based on your setup, talk to Dynamics Square.

Why Reach Dynamics Square UK?

Rolling out new software can be tricky. Dynamics Square makes it easy. They’re a Microsoft Gold Partner based in the UK.

They will:

• Set up the tool fast
• Link it with what you already use
• Adjust it to fit how your business runs
• Help your team how to use it
• Offer support when you need it

Real Example: Food Company in the UK

A UK snack company had trouble tracking stock and dealing with returns. They used spreadsheets and often missed orders.

After moving to Dynamics 365 IOM, they effectively tracked stocks live, set clear rules for shipping, and cut waste by 30% in just three months.

Final Thoughts

If your team is always chasing order updates or fixing shipping errors, it’s time to switch. Dynamics 365 Intelligent Order Management makes your order process faster, easier, and more accurate.

It keeps everything in sync, so you spend less time on problems and more time growing your business.

Reach out to Dynamics Square UK to see how it can work for you.