Dynamics 365 Customer Voice

Optimize your business to user feedback

Dynamics 365 Customer Voice is an inclusive solution that enables you to listen to your customers. It helps you gather and track business relevant customer metrics for rapid optimization of operations.

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Voice capabilities

Dynamics 365 Customer Voice Capabilities

Gather feedback in an instant

  • Capture user suggestions and feedbacks with customized templates that include a set of questions, workflows, and reports

  • Build personalised surveys using the customer details stored in your existing business applications

  • Collect feedback across communication channels – email, SMS, and web – along the customer journey

Integrate data for deeper understanding

Integrate data for deeper understanding

  • Collect regular customer feedback in other Dynamics 365 applications, such as Customer Insights, Power Automate, Power Apps, and Power BI

  • Connect this feedback with already collected customer information to obtain relevant, deeper insights

  • Engage with the audience regularly to ensure the perceptions are accurate. The customer data is automatically updated across the workflows everytime a customer replies

Use real-time feedback for prompt actions

  • Track customer feedback on a visual, customised dashboard

  • Set automatic triggers on your business processes for real-time responses

  • Respond in real-time based on automatic triggers you set within the context of your business processes

  • End the customer-feedback process with built-in satisfaction metrics, like Net Promoter Score, and follow-up actions

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Why Dynamics Square?

We are a leading Microsoft Dynamics AX partner in the UK with an office in London and serving across the UK including Birmingham, Glasgow, Liverpool, Manchester, Leeds among others for Dynamics AX services like an upgrade, support, integration and any customization. We continually invest to keep our team, assets, relationships, delivery capability and service portfolio at their best. We act as a trusted business partner and helping businesses to grow at their pace.


Talented Teams

We hire the most qualified, driven, and talented people we can find. This helps us take on challenges and tasks that other consultants can’t always handle.


Focused on Innovation

At Dynamics Square, we deliver creative solutions custom-tailored to each client’s unique organizational needs.


Process and Quality Driven

Each of our projects adheres to strict guidelines, helping our teams deliver high-quality solutions for all of our clients.

Ready to get going?

We’d love to show you what we can do for your company.